Offres d’emploi

Are you interested in learning more about IT in a customer satisfaction focused environment? Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer? We may have the perfect job for you!  Responsibilities/Role: You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems. You’ll enjoy an environment where people support and respect each other, while doing the following tasks: Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe Resolving IT issues of our partners which can occur while office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved to the competent teams Maintaining and improving customer satisfaction level Communication with your direct team members and different departments What do we offer? Full-time jobs (39 hrs./week) in standard office hours, Monday to Friday Entry salary of 18.309 euros gross/year Ticket restaurant and Private health insurance that includes basic dental care Fully paid training  Career development and leadership programs opportunities                                                                  Use and improve your language knowledge by […]

Are you a helpful and smiley individual, with a passion to solve problems and aid customers with their queries? If so, we have an exciting new project! Join our great team in the exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food companies worldwide. Are you able to demonstrate a proven track record in delivering exceptional customer service and have a passion to help people no matter the situation? Do you hold the following values? Put people first Make food with passion Earn people’s trust Build a culture of creating Treat the world with care Treat everybody equally The role will require you to develop a sound understanding of the product and services and to embrace company values as your own and to ultimately be the point of call for many customers. The ideal candidate will have a tremendous amount of knowledge on how to help customers and to succeed in problem-solving tasks. Knowledge, skills, abilities: Be native level in the language required with exceptional grammar and spelling skills in spoken and written (knowledge of other languages is a plus) and a high level of English is mandatory The minimum level of Computer […]

Does success give YOU an adrenaline rush? If you’re a bold, strong-minded, eager to learn individual who won’t take no for an answer, our Barcelona office has an exciting opportunity for YOU! What you´ll do – Contacting potential clients by phone and by email – Closely managing and reporting on your sales pipeline – Consult with small-to-medium sized businesses in the French market – Implementing tailored sales strategies to client portfolio What benefits we´ll offer you – Full-time position, no weekends, no nights – Long-term contract – Salary: 18.000€ + 4.000€ gross/year – Relocation Package – Lots of discounts with our partners – Free after work activities – Growth opportunities to progress – New and modern office located where the action is Life at Webhelp Spain – Working with adventurous people from over 29 nationalities – Personal and professional development – A great work environment, a dynamic and young approach, with true career opportunities Who we´re seeking – YOU are a proactive hunter, who is not afraid to pick up the phone, make a high volume of calls, and speak with clients to close deals. – YOU are a highly energetic and motivated self-starter, capable of driving yourself to your targets. […]

Description Would you like to join a multicultural team where your dreams come true? Are you looking for a job full of magic and joy? We are glad to invite you to join one of the leading entertainment brands. We are currently looking for Customer Service Representatives, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management. Your main responsibilities will be: Customer Experience Experts will assist customers through phone and/or chat about account management, billing issues, content and basic site and application navigation. Provide account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings. Give accurate and real-time responses to client inquiries Requirements What will you bring? Experience using Windows Operating Systems Browsers knowledge Familiarity with SaS- platforms A positive and can-do attitude Communicate effectively and professionally with others Strong time management skills to ensure productivity Value accountability across the board and take ownership of issues from start to finish. High school diploma, plus one or more years of experience in customer service or technical support Native level of French B1-B2 level of English Be able to multi-task and have strong interpersonal skills. […]

Entreprise: Nous, c’est Papernest. Nous avons un rêve, celui d’un monde sans paperasse. Un monde où les phobiques administratifs comme nous vivent enfin protégés de l’angoisse du formulaire et des majorations pour retard de paiement. Depuis 2015, nous n’avons pas chômé. Avec 3.5 millions de déménagements par an en France, et 76% des Français qui se disent stressés par l’événement, nous avons décidé d’attaquer le sujet en commençant par cette opportunité-là. Résultat : nous avons créé la seule plateforme qui permette de transférer tous ses contrats lors d’un déménagement, 100% gratuitement, 100% en ligne. A l’heure où nous soufflons notre 4ème bougie, nous sommes plus de 350+ collaborateurs et avons accompagné plus de 400 000 utilisateurs. Nous voyons les choses en grand : une équipe bouillonnante d’idées aux quatre coins du globe, un avenir où notre entière vie administrative est mise à portée de clic. Rejoindre papernest à Barcelone c’est l’assurance de travailler dans une structure à taille humaine, qui investit dans la formation de ses équipes, qui propose des salaires attractifs ainsi que de réelles opportunités d’évolutions, qui prend soin de vous (chez nous pas de travail de nuit et des plannings fixés à l’avance) sans compter la douceur […]